We know that you care about your personal data and how it is used, and we want you to trust that Eco Crystal uses your personal data carefully. This Privacy Policy will help you understand what personal data we collect, why we collect it and what we do with it.

Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions by sending us an email to Customer Care or submitting a request through the “Contact us” form on our websites.

We have tried to keep this Notice as simple as possible. You have the right to object to certain uses of your personal data including the use of your personal data for direct marketing. See what your rights are and how you can exercise them here.

Who Is Collecting It?

Any personal data provided to or collected by Eco Crystal Private Limited, the data controller.

This Privacy Policy applies to personal data collected by Eco Crystal in connection with the services and products we offer. References to this Notice means Eco Crystal Private Limited and any company directly or indirectly owned and/or controlled by Eco Crystal Private Limited that you are interacting with or have a business relationship with.

This Privacy Policy also applies to Eco Crystal’s marketing content, including offers and advertisements for Eco Crystal products and services, which we (or a service provider acting on our behalf) send to you on third-party websites, platforms and applications based on your site usage information. These third-party websites generally have their own Privacy Policy and Terms and Conditions. We encourage you to read them before using those websites.

What Personal Data Is Being Collected?

Personal data means any information that can be used to identify directly or indirectly a specific individual.

You are not required to provide Eco Crystal the personal data that we request, but if you choose not to do so, we may not be able to provide you with our products or services, or with a high quality of service or respond to any queries you may have.

We may collect personal data from a variety of sources. This includes:

• We may collect personal data from a variety of sources. This includes:
• Personal data we collect automatically, and
• Personal data we collect from other sources.

Personal data means any information that can be used to identify directly or indirectly a specific individual. This definition includes personal data collected offline through our Consumer Engagement Centers, direct marketing campaigns, and online through our websites. You may be asked to provide your personal data when you are in contact with us.

What Purpose Do We Use Your Data For?

We collect, process, and disclose your personal data only for specific and limited purposes. For example, to process your payments, to assess and handle any complaints, to develop and improve our products, services, communication methods and the functionality of our websites, to provide personalized products, communications, and targeted advertising as well as product recommendations to you.

We also create profiles by analyzing the information about your online surfing, searching, and buying behavior and your interactions with our brand communications by building segments and by placing your personal data in one or more segments.

We collect, process and disclose your personal data for the following purposes:

• To process your payments, if you purchase our products, to provide you with your order status, deal with your enquiries and requests, and assess and handle any complaints.
• To process and answer your inquiries or to contact you to answer your questions and/or requests.
• To develop and improve our products, services, communication methods and the functionality of our websites.
• For the purposes of competitions or promotions that you have entered.
• To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications.
• To manage our everyday business needs regarding your participation in our contests, sweepstakes or promotional activities or request.
• To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise.
• For internal training and quality assurance purposes.
• To understand and assess the interests, wants, and changing needs of consumers, to improve our website, our current products, and services, and/or developing new products and services; and
• To provide personalized products, communications, and targeted advertising as well as product recommendations to you.

When we collect and use your personal data for purposes mentioned above or for other purposes, we will inform you before or at the time of collection.

Where appropriate, we will ask for your consent to process the personal data. Where you have given consent for processing activities, you have the right to withdraw your consent at any time.

We process your personal data to perform a contract to which you are or will be a party. For example, we need to process your personal data to deliver a product or a service you bought, to allow you to take part in one of our competitions, or to send you samples that you have requested.

How Do We Protect Your Personal Data?

Eco Crystal takes the security of your personal data very seriously. We take every effort to protect your personal data from misuse, interference, loss, unauthorized access, modification, or disclosure.

Our measures include implementing appropriate access controls, investing in the latest Information Security Capabilities to protect the IT environments we leverage, and ensuring we encrypt, pseudonymize and anonymize personal data wherever possible

Access to your personal data is only permitted among our employees and agents on a need-to-know basis and subject to strict contractual confidentiality obligations when processed by third parties.

How Long Do We Keep Your Personal Data For?

We will keep your personal data for as long as we need it for the purpose it is being processed for. For example, where you make a purchase online with us, we will keep the data related to your purchase, so we can perform the specific contract you have entered and after that, we will keep the personal data for a period which enables us to handle or respond to any complaints, queries or concerns relating to the purchase.

Your data may also be retained so that we can continue to improve your experience with us and to ensure that you receive any loyalty rewards which are due to you.

We retain the identifiable data we collect directly for targeting purposes for as little time as possible, after which we employ measures to permanently delete it.

We will actively review the personal data we hold and delete it securely, or in some cases anonymize it, when there is no longer a legal, business or consumer need for it to be retained.

How Do We Keep This Notice Up To Date?

We will update this Privacy Notice when necessary to reflect customer feedback and changes in our products and services. When we post changes to this statement, we will revise the “last updated” date at the top of this Notice. If the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Notice changes). We will also keep prior versions of this Privacy Notice in an archive for your review.

We will not reduce your rights under this Privacy Notice without your consent.