Cancellation of order before delivery

Order can be canceled before the actual delivery of the product within 24hr of order. To cancel an order, login to your account and go to my orders section. In case of further assistance, please call us at – 854-9999-493.

Cancellation of order after delivery

In case you wish to cancel your order, which has already been delivered, please initiate a return in my orders section. Our executives will get in touch with you to facilitate a hassle-free return. The refund shall be initiated after we receive the shipped products back and verify the condition of the products. In case of further assistance, please call us at – 854-9999-493.

Return Policy

The products can be exchanged or returned only within 7 days post-delivery in the original condition of the product

The returns shall not be accepted in the following cases

• Product is damaged due to misuse/overuse, or any other physical damage has been caused to the product with force
• Product is altered by customer
• If request is initiated after 7 business days of order delivery
• For detailed T&C, please reach out to our team: 854-9999-493.

Refund Policy

In case of a return or cancellation, the refund shall be initiated post the product is delivered back to us and the quality of the products returned are verified by us.

Prepaid orders – The amount shall be credited to your account provided by you. It may take 7-10 business days for the amount to reflect in your account depending on the mode of payment. The payment is dependent on the payment gateway and please refer to detailed T&C from the payment gateway.

Refund will be initiated once the request is processed and in case you're still contacted for delivery, please refuse the delivery.

Please call us for any issues related to refund at 854-9999-493.

Working Hours: 10AM-6PM, Monday to Saturday or you can write to us on info@ecocrystal.in / ecocrystal.branding@gmail.com